How ChatBots with Automated Speech Recognition Improves Customer Service

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AutoInsuranceMM.Info – Affordable family health insurance – How ChatBots with Automated Speech Recognition Improves Customer Service

Integrating voice activation with chatbots is the latest business innovation that is now available on a massive scale. Clearly this technological breakthrough resolves issues around one of the biggest expenses and risks for any business today: human resources and staffing.  When it comes to the liabilities and risks this brings to the success of your business, it pays to look at all the available alternatives on the market to make sure your venture thrives well into the next century. Staffing is not only one of the biggest fixed expenses but also one of business’ resources that cost the most in hidden expenses such as having to train in new staff when old ones decide to leave or retire, and having to put back-up plans in place to counteract unreliability and unforeseen eventualities.

Cloning Your Dream Employee

The fact is that good staff, and more so consistently good staff, is very hard to find and it can make or break the success of any venture and be the difference between just surviving and thriving.  With record employment levels – and an ageing population in many parts of the world, this is the very technology that will save economies from adverse demographic trends.

With the addition of chatbots to your business, it is like cloning your dream employee.  Yet there is a slight difference: we’re not concerned about them going on holiday, getting sick or retiring, or having a bad day and taking it out on your clients at the expense of your business reputation.  Added to that, your chat bot does not need a lunch break which means that you can offer 24/7 accessibility to your clients.

Revolutionary development with Snatchbot

Historically though, people like to deal with a human face or voice that can offer them empathy, someone that they feel can understand them, their problems and frustrations.  With early technology, programmers started off with very generic bot-like voices that had only limited response possibilities. Admittedly, early inventions was frustrating at the best of times, especially when you made contact to ask a specific question and got greeted with a “press 1 or 2” in a tin metal voice. The revolutionary development of the programming progress since, has seen a much more human like voice evolved with a multiple response capability.  Not only does it sound more human like offering the feeling of being understood and cared for, but also comes with an array of abilities to suit a wide variety of business needs and offers the fluent interaction that clients need.

With the latest advancement of SnatchBot you can now use the text-to-speech function to add a voice to your chatbot. This accessibility option enables businesses to offer a service which helps clients to feel they are dealing with a person rather than a metal tin.  The simulation of human interaction offers stress free communication with no possibility for misunderstandings or misinterpretation of in nuances. It also offers great inclusion for customers with disabilities such as visual impairment, dyslexia or dysgraphia or even Parkinson’s Disease and arthritis.  Users have the option to listen to responses instead of having to read them, which adds the bonus of showing that your company cares for people with disabilities and special needs.

Text-to-speech generation options

There are two options for activating the text-to-speech functioning.  The first is pre-generated which is the fastest solution and suitable for texts that are long and not changed very often. The second option is called auto generated.  This feature allows for the audio files to be generated word for word as displayed in the chat. It includes possible variables. The operation is conversational and enhances customer support by offering human friendly interaction that is caring and efficient.

Industries that can benefit from SnatchBot voice activation

Any industry that offers a service dealing with clients, where high quality customer satisfaction is paramount, will benefit from having voice activation in their chatbots. Clients will be able to find solutions much faster and efficiently, helping you to fast track the flow of business. If the flow of business can be managed, it will make sure there is no bottleneck of traffic that congests and stop the ability to cater for new business. On top of being able to speed up the flow of customers which will add to a positive customer satisfaction rate, being user friendly to clients with special needs will show that you really care.

A True Game Changer for Developers

The best things in life are free! SnatchBot is the only chatbot platform to offer ASR for free. Something that is a true game changer for developers. If you are looking to propel your business to the next level of customer satisfaction and add cost saving measures and a reliability factor to that, text-to-speech generation is the way forward.

Summary

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